The hot thing to do nowadays is to create update set managers. Before we get there though, I made a simple utility that would allow story assignees to select a Create Dev Update Set related link that would push a URL to the user’s clipboard

Within our instance of ServiceNow, we have more than 20 separately governed organizations with different standards and expectations for their Service Level Agreements…

Some implementations are only as good as their documentation. One of the earliest things I implemented when I joined UC Davis was the push to have good release notes; good in terms of being both detailed and user-friendly, which means being able to explain what we are exactly releasing but without losing the customer in technical jargon.