We found that it is helpful to add the timestamp to the banner of our subproduction instances so that users will know when the data on that instance was last refreshed.
A couple weeks ago, I needed to practice some sprite-work and for fun, I animated the ServiceNow logo. As you can see from the above screen recording, it adds a little charm to my personal developer instance!
Yesterday, @wiz0floyd on the sndevs Slack workspace requested that an !xkcd command should be added to my Slacker bot. I thought it would be an easy enough thing to make since XKCD is a hugely popular webcomic; There must be an API for such a thing. I soon realized there wasn’t and had to get creative.
Every ServiceNow admin/dev should have a good documentation workflow in general, even more so when they are creating or exposing APIs. In fact, most would say that an API is only as good as the documentation that is provided. I’m sure anyone who has tried to consume a badly documented API would quickly agree!
To better aid customers in self-resolving their tickets, group managers can enable this feature so that users can receive an automatically generated list of Knowledge Base articles. Managers also have the ability to enforce certain articles to always appear in this list of these “recommended” articles.