In an effort to optimize our Service Portal for SEO (Search Engine Optimization) I created a page via the Scripted REST API that would automatically generate an XML sitemap for ingestion by search engine bots like Google and Bing.
I created a JSON builder based on https://jsonresume.org/schema/.
What is it?
Yay Food is an applet that I created for me and my wife because we would often visit a restaurant and find ourselves asking “What did we like here? What did we not like here? What have we already tried?”
Yay Food is our way of being able to document and remember our individual ratings for food whether we are on a computer or on our phone.
Several departments that already operated their IT teams within our ServiceNow instance had the desire to bring their non-IT counterparts into ServiceNow to start gaining the benefit of the “help desk” features available and other functionality that ServiceNow provided (all infinitely better than the current “by e-mail” and Microsoft Excel solutions currently used). They sought to bring these non-IT teams into our Incident application, which would have caused complications to what Incident was designed for.
Whenever someone sends an e-mail into incident that has PII, PCI, Ferpa, or Hippa violations, we have to remove the comment. Instead of deleting the whole incident, we prefer to locate all the instances of the bad comment and redact