At ServiceNow’s Knowledge 2018 conference, attended by 18,000+, I competed in the annual Hackathon.
Users that relied on emails often reported to us that they would forget about approvals pending their review.
To solve this, I created a simple workflow that would trigger reminder notifications after 1 day, 3 days, 7 days, and every 7 days after that until the approval request was acted upon or no longer needed.
After heavy out-of-box usage of Agile Development in ServiceNow, we noticed that stories would have unnecessary admiinstrative overhead between the end of one scrum task and the start of the next one. To solve this, we added an optional way of handling scrum tasks via an automated workflow.
The hot thing to do nowadays is to create update set managers. Before we get there though, I made a simple utility that would allow story assignees to select a Create Dev Update Set related link that would push a URL to the user’s clipboard
Within our instance of ServiceNow, we have more than 20 separately governed organizations with different standards and expectations for their Service Level Agreements…